This is what We want you to understand and agree to:
We take great precautions to protect your site but understand that there is always a balance between function, ease of use and security. In setting up safeguards on your site we want to keep it functioning well and smoothly while locking out the bad guys. Sometimes it takes a bit of tweaking to find that balance . . .we try to err on the side of caution.
You need to understand that there is no 100% protection. We could patch every known security hole and down the road, a new one could be discovered. That is why backups are so important. They are the insurance that covers you if something goes wrong.
Unless otherwise specifically agreed to, ongoing maintenance of your site is not included in these packages. You are responsible for keeping your site up-to-date. We try to make this easy and think it is, but you have to do it.
There are too many variables in the world of WordPress to warranty that our packages are 100% compatible with your site. We have never seen an incompatibility but that does not mean it doesn’t exist. If we find that our systems won’t work with your site, we will uninstall our software and return your money.
We offer 60 days support to make sure everything is running smoothly and answer your questions regarding our security packs. After that you may be charged for security pack support issues.
We also reserve the right to return your money and terminate our service at anytime. We’ve never done it, but so reserve the right.